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Twitter Continues Work To Improve Online Civility

Twitter continues to improve user experience by reducing toxicity

Twitter is not the only social media platform that has come under criticism for toxicity issues. Facebook and other social media companies are also under pressure to address problems of toxic content and false information on their platforms.

Twitter CEO Jack Dorsey recently asked the public how they think the platform could be made more civil. Since that point, the company has reviewed in excess of 230 proposals and has also made other changes to reduce toxicity and to improve user experience. The changes include the addressing of ‘Spam’ and ‘Fake’ accounts as well as adjusting the reporting tools to make them easier to use when flagging abuse and harassment.

Twitter are continuing to address this issue and have recently embarked on a new study, working with academics and researchers to look at ways the platform can measure the health of discourse within the platform, as part of a broader goal to clean up its service. The aim is to identify types of ‘uncivil discourse’ that could lead to hate speech or abuse, and to find where these toxic narratives originate.

“If we are going to effectively evaluate and address some of the most difficult challenges arising on social media, academic researchers and tech companies will need to work together much more closely.”

Rebekah Tromble, Assistant Professor of Political Science at Leiden University

Twitter are hoping to achieve this goal by working with a group of academics, led by researchers from Leiden University, to assess levels of users acknowledgment and engagement with diverse viewpoints. A second study will provide information on incivility and intolerance around these viewpoints, as both feature prominently in political dialogue, hate speech and toxic behaviours.

“Communication between people from different backgrounds is one of the best ways to decrease prejudice and discrimination. We’re aiming to investigate how this understanding can be used to measure the health of conversations on Twitter, and whether the effects of positive online interaction carry across to the offline world.”

Miles Hewstone, Professor of Social Psychology at Oxford

Twitter is not the only social media platform that has come under criticism in regards to toxic content and false information. Facebook and other social media companies have also received similar complaints from governments around the world who want to see social media platforms take more responsibility in protecting users from fake news and online abuse.

If you are affected by any kind of online abuse we can help. Visit our Cyberbullying and Online Abuse Help Center or learn more about our Total Access Support to find out how we can help you with your particular problem. For more information about Cybersmile and the work we do, please explore the recommendations below.

What are your thoughts about Twitter’s work to improve user experience on the platform? Share your thoughts by contacting us or tweet us @CybersmileHQ.