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Total Access Support

We know how painful it is to be the victim of cyberbullying and digital abuse, that’s why we make our support services as accessible as possible – for everyone. Below you will find the various ways you can start getting help from trained support advisors on the platforms that you use most – that’s total access! We are always looking to improve the support we offer so if you have any ideas or feedback please email us – info@cybersmile.org.


Our website is full of useful information and resources to help you and your family avoid cyberbullying and digital abuse. It will also help you to know what to do should you fall victim to abuse online. You can explore our Cyberbullying Help Centre covering everything from help for parents right through to technical know-how. We also have a designated help section for bullying and abuse on social media and Gaming Abuse Support Centre.


If you need help with cyberbullying or digital abuse and feel that you need more engagement than social media support can offer then our Global Support Service is for you. We have trained support advisors working globally, 24/7 who will help you navigate your problems of abuse or harassment online. Sometimes our team will recommend this option to cases that cannot be solved on other platforms. Initial access to this service is by emailing help@cybersmile.org – where you will be assigned a trained support advisor to help with your particular situation. Please include as much information as possible about the cyberbullying/online abuse you are receiving and include as much evidence as possible (you will need screenshots to demonstrate harassment if things escalate). It’s worth exploring our Help Centre or Frequently Asked Questions page for any answers to your particular problem before emailing as this will be faster! Visit our Global Support Service for further information.


This is our verified Cybersmile advice channel launched in partnership with Twitter as an official Twitter trusted resource. Here you can get friendly advice 24/7 from our trained advisors in the place you feel most comfortable and familiar, online.


Don’t underestimate the power of #POSITIVITY! If you’re having a bad day and need a pick-me-up, head to our main Twitter account for a constant stream of happy thoughts. Sometimes, a positive environment can make all the difference when a negative situation starts taking it’s toll. For more serious cases of cyberbullying and digital abuse we would recommend our Global Support Service for access to our trained support team.


Our inbox is open! If you’d prefer to communicate with us via Facebook, head on over to our page and send us a message. You’ll find a good old dose of #POSITIVITY too.


Got a burning question about cyberbullying or online abuse, how to help your child, or what something means? Head to the community forum to ask and answer all your questions – letting the Cybersmile community and trained moderators share their views and experiences! This is a great place to get advice for your particular situation or to help others with theirs! Visit the Community Forum and start getting help or helping others now!


Feeling in need of some #POSITIVITY? In the Positivity Shrine you’ll find plenty of positive inspiration from our users – and the tools to create your own. Share on social media to spread the love for a feel-good boost. If a smile isn’t adequate and you need some serious support, access our Global Support Service to be allocated a trained support advisor 24/7.