We understand how problems online can have a huge impact on all aspects of your life, that’s why we make our support services as easy as possible to access. If the advice you need isn’t addressed in our Help Center or isn’t helpful for your particular situation, below you will find the various ways that you can start getting the help you need, right away.
To hear from people that have used our support services you can visit our testimonials section.
It is important to recognize that none of the Cybersmile support services are intended to replace crisis support and some may be subject to delays during certain times when demand is high. If you feel threatened or that you are in danger in any way you should contact your local Police service. If you feel that you might hurt yourself or somebody else, please seek professional crisis or medical support immediately.
Cybersmile Assistant is our groundbreaking AI smart assistant which can help you with various types of problems including cyberbullying, anxiety, mental health, eating disorders and many more.
The assistant is designed to provide support and direction to internet users around the world, providing users with practical advice, useful information and access to geo-targeted support services (in supported countries.)
You can get help from Cybersmile Assistant right away by clicking on the blue logo icon on the bottom right of the screen.
Note – Cybersmile Assistant is not human and is not meant to replace crisis support.
If you need help with cyberbullying or digital abuse and feel that you need more in-depth help than social media support can offer then our Global Support Service might be for you. We have trained support advisors working globally, who will help you navigate your problems of abuse or harassment online.
Sometimes our team will recommend this option to cases that cannot be solved on other platforms. Once you make a request for support, you will be assigned a trained support advisor most suited to help with your particular situation.
When reaching out, please include as much information as possible about the abuse you are receiving and include as much evidence as possible (you might need screenshots to demonstrate ‘ongoing harassment’ if things escalate to legal action.)
Our website is full of useful information and resources to help you and your family stay safe online and avoid issues such as cyberbullying, digital abuse and harassment. It will also help you to know what to do should you be targeted.
This is our verified Cybersmile support account launched in partnership with Twitter as an official Twitter trusted resource.
Here you can find easy access to our support services in the place you feel most comfortable and familiar, online. This account also tweets useful and informative content relating to online security and safety too!
Never underestimate the power of a positive mindset! If you’re having a bad day and need a pick-me-up, head to our official Twitter account @CybersmileHQ for a constant stream of inspiring and empowering content.
Sometimes, a positive environment can make all the difference when a negative situation starts taking its toll. For more serious cases of cyberbullying and digital abuse we would recommend making use of Cybersmile Assistant by clicking the blue logo icon on the bottom right of the screen.
If you’d prefer to communicate with us via Instagram, head on over to our profile and send us a message. You’ll find lots of educational and inspiring posts while you’re there too!
Head to the Cybersmile Support Community to ask and answer all your questions relating to online life – letting the Cybersmile community and trained moderators share their views and experiences with you.
This is a great place to get advice for your particular situation or to help others with theirs!