Our Global Support Service means you and your family are only a click away from expert help for a wide range of online related issues. Our online advisors work around the clock, making sure that you get the help you need tailored for your situation – no matter your age, race, gender or location.
All Cybersmile support advisors are trained and many have experienced online related problems themselves, so they know how it can impact all areas of our lives. Getting help is easy by following the simple steps below and don’t forget to check out our Help Center for even more useful advice!
Due to a very high demand for this service, there can be a wait before being allocated an advisor. If your non-crisis situation is time-sensitive we would recommend making use of Cybersmile Assistant, our AI driven smart assistant which can help you immediately – you can access Cybersmile Assistant by clicking the blue logo icon on the bottom right of the screen.
It is important to recognize that this Global Support Service or any of the other Cybersmile support services are NOT crisis support services. If you feel threatened or that you or anybody else is in danger in any way you should contact your local Police service. If you feel that you might hurt yourself or somebody else, please seek professional crisis or medical support immediately.
Reach out to our trained support team by sending an email to [email protected]. The email should contain as much information about your problem as possible – include evidence of cyberbullying, online abuse or harassment as this could be needed at a later date.
Note – Due to a very high demand for this service there can be a wait before being allocated an advisor. We would recommend making use of Cybersmile Assistant, our AI driven smart assistant which can help you immediately. You can access Cybersmile Assistant by clicking the blue icon logo on the bottom right of the screen.
Your enquiry will be assessed by our global support team and a trained advisor will be allocated to help you. The advisor will make contact and start providing you with advice relevant to your particular situation.
At this point, you and your advisor will normally work together to identify realistic, practical ways for you to deal with and move on from your negative or challenging online experience.
Once you are feeling ready, you and your advisor will work out the most suitable next steps for your particular case of cyberbullying or online abuse/harassment. This can include referral for further emotional, practical or legal support from our approved network of professionals.
Some people feel ready to move on at this point, having learnt new found coping strategies or identified a satisfactory resolution to their problem and say goodbye to the Cybersmile team!
Some people need ongoing help following their experience of online abuse, Cybersmile will provide the necessary support until you feel ready to go it alone!