If the children are known to each other, it might be possible to talk with the parents of the other child or children involved in the cyberbullying incident and share your concerns. If you feel worried about taking this approach, or aren’t sure how to get in touch, try speaking to the school and asking them to mediate a meeting between the parents involved.
Our Support Community is a great place to ask for advice from trained advisors, as well as others who have been in your position. People from all walks of life will give you feedback including experts, parents and most importantly – young people themselves!
If the issue involves children from the same school, find out what policies they have in place to deal with cyberbullying. All schools have guidance from authorities regarding bullying and cyberbullying and should have a policy in place to help resolve the situation.
Mobile phone companies, social media platforms and email providers all have policies and guidelines that prohibit abusive communication and harassment – and are obligated to follow-up complaints.
If your child is receiving threats of violence or sexually explicit material then you should contact your Police Service, as this abuse could constitute a criminal offense. For more information about the laws surrounding cyberbullying and online harassment, visit our Legal Perspective section.
If for some reason our Total Access Support service cannot help you with your problem, there are lots of other organizations around the world who can provide help, advice and support. We have collated some useful helplines and useful websites for your convenience.