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SUPPORT COMMUNITY HELP

4
CybersmileHQ
Password problems? Tech troubles? Website woes? If you need help with using the Cybersmile Support Community then let us know in this thread. Welcome!
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avacadoturtle

In reply to dolphintiger12

totally random question, but did you draw your profile picture yourself? It's really cool!
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Wanesite

In reply to Iaan

Yeah, it also happened to me recently. Only on phone, on PC rarely.
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Iaan
When I click on a topic in the forum I get signed out. I sign in again, click on a topic and automatically get signed out again!? Am I the only one this is happening to?
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Mac
Hi there Sunset, welcome to the forum. The live chat was closed some time ago but we will be looking to re-open this at some point in the future. You can use the forum to post your own comments or join in some of the other threads but this is not live and you will have to wait for the responses or comments to be moderated. Times vary on moderation, depending on the availability of moderators.
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SunsetRainbow
Hi, I can't seem to find the online chat button?
I'm new :)
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Reflective_Joy
Hello Sinead48 Welcome to the forum! You can post questions that you would like to share with everyone here on the forum by starting a new topic or contributing to an old one, like you did here.

If you have questions of a more personal nature you can reach out for one on one support by emailing [email protected]

We look forward to hearing from you! :-)
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Suruthi

In reply to Suzanne

Hi I'm new here.I wass just wondering how to ask questions and also when will the live chat be up?
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CybersmileTeam

In reply to dorotheabluemer

Hi, unfortunately we can't allow external links in the forum. For further information please email [email protected] Hope this helps!
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dorotheabluemer
Hi, I wanted to start a topic earlier today but my post was deleted. Why?
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CybersmileTeam

In reply to kirsty123

Hi Kirsty, yesterday we had some maintenance work done to the forum so you may have experienced difficulties accessing it. It should be fine now though : )
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kirsty123
Hi I had a problem yesterday
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kirsty123
Yesterday it wouldn't let me on the support forum
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kirsty123
Hi. Yesterday I tried to use the. Support forum and. It kept saying page cannot be displayed is there a reason why it. Said that. Just thought I'd bring it up
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CybersmileTeam

In reply to Sinead48

Hi Sinead and welcome to our community! You can ask questions by clicking on the button with a pencil on it (or look for 'Create New Topic'). The chat is closed for now and we will be updating as soon as we can. I hope this helps : )
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Reflective_Joy
Welcome SINEAD48! You can ask a question on the forum or email CybersmileHQ directly.
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kirsty123

In reply to Mac

what time and day is the Chat?
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Sinead48
Hi I'm new here. I was just wondering how to ask questions. And also when will the live chat be up?
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kirsty123
but what time is it thou?
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Mac
Hi Kirsty, the Chat is not available for now but you can always post a question to the forum or get in contact with us through [email protected] if it is personal and you need an advisor.
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kirsty123
what time is the live Chat at and can u link it ?coz i might join in
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JoDragon

In reply to Positivity_Online_Always

When you get a like on your post it increases the number in the heart under your picture. As that goes up your CyberSmile goes up :)
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Positivity_Online_Always
Also, how do I be a cybersmiler cus it says I'm 0% cybersmiler, what is a cybersmiler anyway?
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Positivity_Online_Always

In reply to JoDragon

Yeah jodragon! It happened to me to
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JoDragon
Live chat button is taking you to chatroulette link. Dunno if this is intentional?
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Positivity_Online_Always
Thankyou Jadet! I was really confused!
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JadeT
Hey there Posivity, I'm afraid that cybersmile chatroom is offline, They're working on making our community stronger, It should be up and running soon :) For now you can chat on the Forum with other young people.
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Positivity_Online_Always
Hi, I went onto chat and it didn't let me in it said it was offline or something. Awwww! I just wanted to talk with someone! Help?
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Shamyla
Yes It is safe