Hi Tracy.

You don't have to stay off social media, especially if your business is dependant on it. You need to shut out users and comments that you don't want by using the blocking, filtering and response tools. You are in control of this and it will help to keep your online spaces free from unwanted content. You can then pass on any evidence of abuse to the platform or any other authority you are in contact with.

Here is a link to a blogpost on Cybersmile that may give you some ideas regarding reputation management. I hope this is useful. xx
www.cybersmile.org/blog/how-i-survived-cyberbullying-like-a-boss

Also, if you click on the blue cybersmile face in the bottom right corner, ai assistant will open up and you can ask for more info.