I was reading an article about the events of the hours on Twitter that led up to Jones leaving the site. I am no celebrity, of course, but I went through something similar in 2011 and stayed off of Twitter for several months. The methods of the cyber bullies were identical, including making up a fake account and sending out tweets to make it look like it was Jones. The same thing happened to me.
I'm not sure there is a solution to any of this, except to support each other very publicly when someone you know is under attack. Jones unfortunately made the mistake that I did in 2011, which was to retweet and respond to each troll's attack. Soon they overwhelmed her like a tsunami.
However, there is something you can do if you find yourself in Jones's shoes:
Recently, I responded to a political tweet from one of my followers, and I didn't realize he was also a troll -- with thousands of trolls. Luckily for me this time around, I recognized the situation and rather than respond to each one, I just blocked, blocked, blocked, blocked -- all without comment.
The last one I blocked sent me a hateful tweet with the phrase at the end, "I guess you'll block me, too," which let me know that they were discussing the fact that I was blocking them!
I blocked without comment, and the trolls stopped.
This was a strategy that I learned right here on the Cybersmile forum and through their Twitter account!
So all of this is to say: 1) Let's support each other when we see someone under cyber attack, even if you don't know the person. It will help them a lot emotionally. And 2) Block without commenting, as if the person is a gnat buzzing in your ear at a campfire while you're toasting marshmallows. That one silent action sends a very powerful message.
And then report them.